EDM Projects provides project-based services. The extent to which we use our knowledge of and experience with specific services, activities, methods or canvassing channels will depend on the actual situation. We always provide tailored services. These services constitute part of the process per se (described here as a telemarketing case, but it could equally well be a direct sales or e-marketing project):
Data selection
Prospect data is the essence of your success. The more accurate the selection, the greater the response and the smaller the risk of annoyance..
Scripting
Telemarketing and personal sales offer the opportunity of direct contact with the consumer. The script can make or break the call. So we are highly dedicated to excellence in scripting.
Call centre selection
EDM uses a wide network of call centre companies, and we are the preferred supplier of the members of employer's association WGCC. We know the right partner for every job.
Agent recruitment and training
EDM only works with top agents and operators. And if we think that isn’t enough, we provide in-house (motivational) training sessions and on-the-job supervision.
Quality control
The quality standard is known from the onset. With this standard for a benchmark, we consistently monitor procedures, approach and results. We do so through voice logs of all the positive interviews, by monitoring interviews on a daily basis, by providing feedback in case of complaints and by rewarding top quality work.
Traffic of addresses and/or leads
The diversion of addresses to the client needs to be done with great care. It is a complex process that is prone to error, but its value is immense. EDM Projects ensures that the system is foolproof. Via EDM Online the risk of error is reduced to a minimum (the system automatically checks for accuracy), everyone has real-time insight into the current state of affairs and parties involved can work with the leads straight away.
Reporting
During the course of the acquisition campaign and at the end of it we will report on all relevant processes and results. The objective being: to continuously monitor the proceedings in order to achieve the best possible outcome.
